Customer Service Consultant

A fast-growing Australian lending business is expanding its customer service team in Sydney CBD. This opportunity is suited to people who can demonstrate strong communication, reliable customer-handling experience and the ability to build trust when customers need clear guidance.

The role involves supporting customers throughout their lending journey, working with internal teams and ensuring applications continue moving efficiently from enquiry through to completion.

• Handle inbound customer enquiries through phone and email
• Guide customers through the loan application process
• Explain information clearly and respond to customer questions
• Coordinate with internal teams to progress applications
• Follow up with customers and external partners when required
• Provide accurate and timely application updates
• Identify issues and work towards practical solutions
• Maintain accurate records across multiple systems
• Manage a busy workload while maintaining a professional customer experience

• Strong spoken and written English communication skills
• Demonstrated customer service or customer-facing experience
• Good listening skills and a professional approach to customer interactions
• Ability to remain calm and organised in a high-volume environment
• Strong attention to detail and confidence using computer systems
• Ability to manage multiple tasks and follow up consistently
• Contact centre or financial services experience is advantageous but not essential

Applicants must have appropriate Australian work rights, including eligible Working Holiday Visa holders.