Duty Manager

We are seeking an experienced Duty Manager to oversee day-to-day hospitality operations for a busy venue in New South Wales. This role is suited to a confident hospitality professional who can lead a team, maintain excellent customer service standards, and ensure efficient venue operations. Sponsorship is available for the right candidate.

• Oversee daily venue operations and maintain high standards of customer service
• Lead, supervise and support hospitality staff to ensure efficient service
• Prepare staff rosters, coordinate shifts and assist with staff training
• Monitor staff performance and provide guidance to maintain service standards
• Manage stock levels and coordinate ordering of supplies when required
• Ensure compliance with workplace health and safety requirements
• Ensure venue operations comply with relevant licensing and regulatory requirements
• Respond professionally to customer complaints, feedback and service issues
• Assist with promotional activities, functions and venue events
• Monitor sales, operational performance and customer feedback
• Prepare operational reports for management review
• Help maintain a welcoming, professional and positive environment for customers and staff

• Proven experience in a Duty Manager, Supervisor or hospitality management role
• Strong knowledge of hospitality and venue operations
• Demonstrated ability to lead, supervise and motivate a team
• Excellent customer service and communication skills
• Strong organisational and problem-solving abilities
• Ability to manage stock, basic budgets and operational requirements
• Availability to work flexible hours, including evenings, weekends and public holidays
• Relevant hospitality or management qualifications are advantageous
• Applicants must be currently onshore in Australia

Sponsorship is available for the right candidate.