Front of House Supervisor

An established and growing hospitality business in Victoria is seeking an experienced Front of House Supervisor to join its team. This is a hands-on leadership opportunity for a hospitality professional who can confidently coordinate front-of-house operations, support team members and maintain high service standards in a fast-paced environment.

The successful candidate will take an active role during service, helping ensure smooth daily operations while delivering a positive customer experience. This position offers the opportunity to develop leadership and operational skills within a growing hospitality business.

• Lead and supervise front-of-house staff during daily service
• Allocate team members to appropriate stations and coordinate workflow
• Oversee opening, closing and shift handovers
• Maintain smooth and efficient service during busy periods
• Deliver high-quality customer service and respond professionally to customer enquiries
• Handle customer concerns and resolve service issues appropriately
• Oversee POS operations, customer orders and cash handling
• Coordinate closely with kitchen staff to ensure efficient service
• Maintain front-of-house presentation, cleanliness and food safety standards
• Ensure service procedures and workplace standards are consistently followed
• Assist with training and supporting new and existing team members
• Provide hands-on support during busy service periods
• Lead by example and promote a positive team environment

• Previous hospitality supervisory or leadership experience
• Experience in QSR or high-volume hospitality is highly regarded
• Strong communication and team leadership skills
• Excellent customer service abilities
• Ability to confidently supervise a team during busy service periods
• Reliable, organised and able to work under pressure
• Positive attitude and strong work ethic
• Availability to work weekdays, evenings and weekends
• Current RSA Certificate

Eligible candidates must meet the requirements for visa sponsorship.