Hospitality /Operations Manager

An exciting opportunity is available for an experienced Hospitality Operations Manager to join a well-established hospitality and leisure venue in Victoria. This full-time leadership role is ideal for a hospitality professional with strong operational management experience and a passion for delivering exceptional customer service.

The successful candidate will oversee the day-to-day operations of the venue, ensuring high service standards, operational efficiency, compliance, and outstanding customer experiences. Working closely with senior management, you will lead hospitality teams, drive continuous improvement, support business growth, and contribute to the successful delivery of events, functions, and membership services.

• Oversee the daily operations of the hospitality venue and ensure exceptional customer service
• Maintain high service standards across bar, front-of-house, and hospitality operations
• Lead, supervise, and support hospitality and service teams
• Manage staff rostering to meet operational requirements while controlling labour costs
• Recruit, onboard, train, mentor, and develop team members
• Monitor compliance with workplace procedures, food and beverage service standards, and operational policies
• Review and improve standard operating procedures to enhance efficiency and service quality
• Ensure compliance with workplace health and safety requirements and relevant licensing regulations
• Support incident management and operational reporting
• Build and maintain strong relationships with sponsors, members, guests, and stakeholders
• Manage enquiries relating to functions, events, group bookings, and hospitality services
• Support business development by converting enquiries into confirmed bookings
• Coordinate operational readiness for functions, events, and hospitality services
• Work collaboratively with senior management to implement strategic initiatives and operational improvements
• Monitor operational performance and identify opportunities to increase customer satisfaction and revenue

• Previous experience in a Hospitality Operations Manager, Venue Manager, Food and Beverage Manager, or similar leadership role
• Strong experience managing hospitality operations in a busy customer-focused environment
• Proven leadership and people management skills
• Experience with staff rostering, workforce planning, and team development
• Excellent communication, customer service, and relationship management skills
• Strong organisational, problem-solving, and decision-making abilities
• Knowledge of workplace health and safety requirements and hospitality compliance standards
• Current Responsible Service of Alcohol (RSA) certification or ability to obtain one
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in hospitality administration and operational reporting

Visa sponsorship is available for suitable international applicants.