Front Of House Team Members

Join a well-established and highly regarded hospitality venue in the Wellington Region that delivers exceptional dining and customer experiences. We are seeking experienced and enthusiastic Front of House Hospitality Team Members to become part of a dynamic team in a fast-paced restaurant, café, and retail environment.

This role offers excellent career development opportunities for hospitality professionals who are passionate about customer service, food and beverage, and working within a supportive team.

• Deliver exceptional customer service in a restaurant, café, and retail environment
• Take customer orders accurately and process payments using POS systems
• Prepare and serve coffee, hot beverages, and other drinks
• Assist with food, beverage, and retail product service
• Maintain presentation and cleanliness of front-of-house areas
• Prepare service areas before opening and complete closing procedures
• Restock supplies and ensure products are displayed appropriately
• Manage customer enquiries, bookings, and reservations
• Assist with staff rostering and daily operational coordination
• Support onboarding and training of new team members
• Handle customer feedback and resolve complaints professionally
• Work efficiently during busy service periods while maintaining service standards
• Follow workplace health, safety, and hygiene procedures
• Collaborate with the team to deliver an outstanding customer experience

• Minimum of 2 years' experience in hospitality, café, restaurant, or retail operations, or an equivalent hospitality qualification
• Experience taking customer orders and processing payments
• Barista experience and the ability to prepare quality hot beverages
• Strong customer service and communication skills
• Experience working in a fast-paced hospitality environment
• Good administrative and organisational skills
• Confident using POS systems, booking systems, and other digital platforms
• Ability to work flexible shifts, including weekends and public holidays
• Professional attitude with excellent teamwork and problem-solving skills
• Ability to work independently and take responsibility when required
• Eligible for New Zealand employer-sponsored employment where applicable

Visa Sponsorship Available for suitable candidates.