Guest Service Manager

Join a leading premium apartment hotel group in Queensland as a Guest Service Manager. This leadership role is ideal for an experienced hospitality professional who is passionate about delivering exceptional guest experiences while leading front office operations. You will work closely with the Hotel Manager and collaborate with housekeeping and maintenance teams to ensure outstanding service, smooth daily operations, and high presentation standards. This is an excellent opportunity to advance your career with a well-established hospitality organisation.

• Lead and oversee daily front office operations and guest service delivery
• Supervise, coach and develop the front office team
• Create a positive and collaborative workplace culture
• Handle guest feedback and resolve concerns professionally
• Ensure all front desk procedures are completed accurately and efficiently
• Deliver exceptional customer service and exceed guest expectations
• Prepare and manage staff rosters and payroll requirements
• Work closely with housekeeping and maintenance to maintain property standards
• Ensure compliance with company policies, procedures and service standards
• Support the Hotel Manager with daily operational responsibilities
• Manage hotel operations in the absence of the Hotel Manager
• Maintain high standards of professionalism and guest satisfaction

• Previous experience as a Duty Manager, Manager on Duty, Assistant Manager or similar leadership role
• Experience working within a 4-star or 5-star hotel environment
• Strong leadership and team management skills
• Excellent customer service and guest relationship management abilities
• Strong communication and interpersonal skills
• Ability to work effectively under pressure in a fast-paced environment
• Excellent organisational and time management skills
• Professional presentation and positive attitude
• Ability to collaborate with multiple departments
• Commitment to delivering outstanding guest experiences

Eligible for visa sponsorship if required for the role.