Shift Manager

We are seeking a motivated and customer-focused Shift Manager to join a well-established quick service hospitality business in Queensland, Australia. This is an excellent opportunity for experienced hospitality or retail professionals looking to build their career in a fast-paced environment with ongoing training, career development, flexible rosters, and sponsorship opportunities for suitable candidates.

• Lead and supervise team members during daily shifts
• Deliver outstanding customer service and ensure a positive guest experience
• Maintain food safety, hygiene, and workplace safety standards
• Manage daily shift operations efficiently
• Monitor labour costs, inventory levels, and stock control
• Handle cash management and follow company cash handling procedures
• Support achievement of sales, quality, and profitability targets
• Coach, train, and motivate team members
• Monitor operational performance and key business metrics
• Respond to customer feedback and resolve service issues professionally
• Ensure compliance with company policies and operational procedures
• Support a positive, inclusive, and high-performing workplace culture

• Full Australian working rights or eligibility for employer sponsorship
• Previous management, supervisory, or team leadership experience
• Experience in hospitality, food service, retail, or a similar customer-focused environment preferred
• Strong leadership and communication skills
• Ability to work flexible rotating shifts, including weekends and public holidays
• Excellent organisational and problem-solving abilities
• Commitment to delivering outstanding customer service
• Understanding of food safety and workplace health and safety practices
• Ability to work in a fast-paced environment
• Positive attitude with a strong focus on teamwork and results

Suitable applicants may be considered for employer sponsorship.