Field Service Engineer Technician

This Auckland hiring brief is for a Field Service Engineer Technician who is comfortable owning a job from installation through to repair. The client is a growing technology company whose customers run manufacturing, food and beverage, packaging and automation lines, and most of its installed equipment is coding, marking, laser and labelling technology.

The employer is after sole-charge installations, software integration, fault-finding and customer training, plus help desk support for clients and fellow technicians. The territory covers New Zealand and Pacific Island territories such as Fiji, Samoa and Tahiti, so regular travel is expected.

The company is an Accredited Employer with Immigration New Zealand and can sponsor workers through the Accredited Employer Work Visa (AEWV); for this vacancy, though, candidates need to be already in New Zealand and hold immigration credentials to live and work here.

To stand out, tailor your CV to the listed duties: name the types of coding and marking equipment you have integrated, the acceptance tests you have run and how you reduced downtime for customers. Tailor a coding and labelling technician CV with Build AI CV.

• Install production line coding and vision systems, electronic and mechanical, in sole charge
• Integrate those systems with their software controls
• Put coding and labelling software solutions in place on your own
• Draw on technical manuals, schematics, diagnostics and electrical principles to finish installations
• Lead training for customers and internal service and sales staff on correct safety and operating procedures
• Handle pre-sales, after-sales and help desk support for customers and other field technicians
• Diagnose and repair electrical and mechanical faults, from parts replacement and wiring to modular components and software and firmware upgrades
• Conduct Factory Acceptance Testing before shipment and production test runs on customer sites
• Carry out scheduled follow-up servicing and maintenance that limits downtime and production losses
• Maintain accurate, up-to-date records of stock movements and workflow documentation

• A relevant university qualification
• At least 5 years installing and supporting industrial coding and labelling technologies along with their control software
• Proven fault-finding skills when bringing coding software together with coding and marking equipment
• Able to work remotely
• Able to work unsupervised
• Prepared to work outside normal hours, including on an on-call roster
• A valid driver licence
• Immigration credentials to live and work in New Zealand
• A valid passport held at all times