Customer Service Rep

We are seeking a motivated and customer-focused Customer Service Representative to join a growing vehicle rental operation in the Otago region. This is a varied, hands-on role that combines customer service, rental administration, vehicle preparation, fleet support, and customer shuttle driving.

Working as part of a small and supportive team, you will play a key role in delivering an outstanding customer experience from booking through to vehicle return. The position operates on a rostered schedule across seven days, including weekends and public holidays, to support business and seasonal operational requirements.

This is a permanent full-time opportunity offering a minimum of 30 guaranteed hours per week, with typical hours ranging between 35 and 40 hours per week.

• Provide professional, friendly, and efficient customer service
• Assist customers with enquiries, bookings, and rental information
• Process vehicle rentals, returns, and customer payments
• Explain rental agreements, insurance options, and vehicle operating instructions
• Respond to phone and email enquiries promptly and professionally
• Resolve customer concerns and complaints effectively
• Maintain accurate booking and customer records within company systems
• Conduct vehicle inspections before and after rentals
• Record vehicle condition and report damage accurately
• Ensure vehicles meet company presentation and cleanliness standards
• Assist with vehicle movements and fleet organisation
• Coordinate servicing, registrations, inspections, and compliance requirements
• Safely transport customers between designated locations
• Deliver a positive and professional customer experience during transfers
• Clean and prepare vehicles for rental
• Carry out basic vehicle checks including fluid levels, tyre pressures, and battery condition
• Report maintenance issues and mechanical concerns promptly
• Work collaboratively with team members to support daily branch operations

• Minimum 2 years of experience in a customer service-focused role
• Full clean New Zealand Class 1 Driver Licence or overseas equivalent
• Strong verbal and written English communication skills
• Ability to work weekends, public holidays, and rostered shifts
• Ability to work both indoors and outdoors in varying weather conditions
• Strong attention to detail and organisational skills
• Ability to work independently and manage multiple tasks
• Previous experience in vehicle rental, tourism, hospitality, or related industries preferred
• Experience using booking, reservation, or fleet management systems preferred
• Experience driving passenger vans or shuttle vehicles preferred
• Additional language skills, particularly Mandarin, highly regarded
• Positive attitude, reliability, and commitment to customer service excellence
• Must be able to satisfy standard employment and driver eligibility requirements

Sponsorship/Accredited Employer support available for suitable candidates