Customer Services Officer

We are seeking a friendly and customer-focused Customer Service Representative to join a busy and professional team in New Zealand. This full-time position offers an exciting opportunity to work in a fast-paced public-facing environment, assisting customers both in person and over the phone while delivering outstanding service.

The successful candidate will enjoy interacting with people, handling customer enquiries, processing transactions, and supporting daily front desk operations. This role requires excellent communication skills, strong computer knowledge, and the ability to remain calm and professional during busy periods. Flexible rostered shifts, including weekends, are required.

• Welcome and assist customers in a friendly and professional manner
• Respond to customer enquiries in person, by phone, and through other communication channels
• Provide accurate information about services, facilities, pricing, and events
• Process customer transactions using point-of-sale systems
• Handle bookings, registrations, and general administrative tasks
• Maintain accurate records and ensure attention to detail in all transactions
• Deliver exceptional customer service in a fast-paced environment
• Support team members to ensure efficient daily operations
• Assist with training colleagues on operational systems when required
• Maintain a clean, organised, and welcoming reception area
• Follow workplace health and safety procedures
• Work flexible rostered shifts, including early mornings, evenings, weekends, and public holidays as required

• Previous experience in a customer service or front desk role
• Excellent verbal and written communication skills
• Strong computer literacy and ability to quickly learn new operating systems
• Experience using point-of-sale or customer management systems is advantageous
• Excellent organisational skills with strong attention to detail
• Ability to remain calm and professional in busy or high-pressure environments
• Friendly, positive, and customer-focused attitude
• Ability to work effectively both independently and as part of a team
• Willingness to obtain or hold a current First Aid qualification
• Availability to work flexible rostered shifts across any day of the week

Legal eligibility to work in New Zealand or willingness to relocate under an approved sponsorship pathway.