Duty Manager

We are seeking an experienced and motivated Duty Manager to join a well-established hospitality venue in Auckland. This is an excellent opportunity for a hospitality professional with strong leadership skills who is passionate about delivering outstanding customer service and leading high-performing front-of-house teams.

Working closely with senior management, you will oversee daily venue operations, supervise staff, maintain compliance with hospitality regulations, and ensure guests receive an exceptional dining experience.

• Oversee day-to-day venue operations during rostered shifts
• Lead, supervise, and support front-of-house team members
• Deliver exceptional customer service and ensure guest satisfaction
• Manage reservations, customer enquiries, and guest feedback
• Coordinate and supervise private functions, events, and group bookings
• Assist with staff rostering and workforce planning
• Support recruitment, induction, and training of front-of-house employees
• Ensure compliance with alcohol licensing, food safety, and workplace health and safety requirements
• Open and close the venue in accordance with company procedures
• Resolve customer concerns professionally and efficiently
• Maintain high standards of cleanliness and presentation throughout the venue
• Complete cash handling, end-of-day reconciliation, and POS reporting
• Assist with ordering, stock control, inventory management, and stock rotation
• Monitor labour costs, stock levels, and operational performance
• Act as the certified Duty Manager during rostered shifts and ensure legal compliance

• Minimum two years of experience in Duty Manager, Restaurant Supervisor, or Hospitality Management roles
• Proven leadership experience managing hospitality teams
• Experience with stock control, inventory management, and cost control
• Strong customer service and conflict resolution skills
• Experience coordinating events and group bookings is advantageous
• Excellent communication, organisational, and leadership skills
• Ability to perform effectively in a fast-paced hospitality environment
• Experience using POS systems and reservation platforms
• Current New Zealand LCQ qualification
• Current New Zealand Manager's Certificate
• Ability to work rotating shifts, including evenings, weekends, and public holidays
• Willingness to relocate or reliably commute within the Auckland region as required

Visa sponsorship available for eligible candidates