Senior Front Office Staff

An exciting opportunity is available for an experienced hospitality professional to join a well-established serviced accommodation provider in Victoria. This full-time position offers the chance to work in a customer-focused environment, supporting the daily operations of Front Office and Housekeeping while delivering exceptional guest experiences.

The successful candidate will play a key role in ensuring the smooth day-to-day operation of the property by providing outstanding customer service, coordinating accommodation services, and supporting operational excellence.

• Deliver exceptional customer service and create a positive guest experience
• Manage reservations, guest check-ins and check-outs
• Respond to guest enquiries and requests promptly and professionally
• Coordinate daily Front Office activities to ensure efficient operations
• Assist with scheduling and supporting the Housekeeping team
• Maintain high accommodation and service standards
• Complete general administrative and operational tasks
• Monitor guest satisfaction and resolve issues efficiently
• Work collaboratively with team members to ensure smooth daily operations
• Follow workplace policies and hospitality service standards

• Minimum two years of experience in a front office, reception or hospitality role
• Previous experience within the accommodation or hospitality industry
• Excellent communication and customer service skills
• Strong organisational and multitasking abilities
• Ability to work effectively in a fast-paced environment
• Positive attitude with a strong work ethic
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Flexibility to work weekends, public holidays and rotating shifts
• Willingness to learn and develop professionally

Sponsorship is available for suitable candidates who meet the required skills and experience.